Returns & Exchanges
Because everything is printed to order, we don't keep spare stock on a shelf. That said, if something arrives wrong we'll always make it right.
Damaged, misprinted or wrong item
Email support@gruntix.com within 30 days of delivery with your order number and a photo. We'll send a replacement free of charge, or issue a full refund if you'd rather. No need to ship the original back.
Wrong size
We'll exchange apparel for a different size within 30 days as long as it's unworn, unwashed and still has its tags. You cover return postage, we cover the reprint and reshipping. Check the size guide on each product page before ordering to save yourself the trip.
Changed your mind
Made-to-order items can't be restocked, so we can't accept change-of-mind returns on custom printed goods. If your order hasn't entered production yet, email us and we'll cancel it for a full refund.
Refund timing
Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a couple of days beyond that to display it.
Lost in transit
If tracking shows delivered but the parcel isn't there, check with neighbours and your building office first. If it's still missing after 3 days, email us and we'll open a carrier claim and reprint.