Shipping policy
SHIPPING POLICY
Processing Time All products are made to order. Please allow 2–5 business days for production before your order is shipped. Orders are not processed on weekends or public holidays.
Shipping Times Once your order has been produced and handed off to the carrier, estimated delivery times are:
- United States: 5–10 business days
- International: 10–20 business days (varies by destination)
Total delivery time = production time + shipping time.
Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.
Tracking Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Customs & Duties (International Orders) International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Gruntix is not responsible for delays caused by customs processing.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at [your support email] within 30 days of the estimated delivery date. We will work with our production partner to resolve the issue.
Non-Delivery If your package is returned to us due to an incorrect address or failed delivery attempt, you may be responsible for re-shipping costs. Please double-check your shipping address before placing your order.
Questions? Contact us at support@gruntix.com — we're happy to help.